‘A lack of care’ : how big companies still fail bereaved customers

15 septembre 2025 | Anna Tims
Those trying to report a death can face bureaucracy, costly delays and other shocking mistakes Ella Stevens* had steeled herself for the painful task of informing a string of companies that her mother had died. She notified her mother’s insurer, Direct Line. It responded by sending a letter to (…)
 Site référencé:  The Guardian (Asia Pacific)

The Guardian (Asia Pacific) 

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