Applying for benefits is anxiety-inducing - and the weird language makes it much worse / Zoe (…)
The staff are really helpful, but stark warnings, unnecessary cliffhangers and demonising language in the application forms all add up to unnecessary stress It’s been five or six weeks since me, my stepmother, P, and my stepbrother, D, started the process of moving him from his old benefits on (…)
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The Guardian
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